Benbria (Loop)
The Real-Time Customer Experience Platform.
Overview
Benbria's Loop platform helps businesses engage with customers in real-time through their preferred communication channels, including SMS, web chat, and social messaging. It is designed for immediate feedback and issue resolution, allowing staff to address problems as they happen and improve the customer experience on the spot.
✨ Key Features
- Omnichannel Messaging
- Real-time Feedback Collection
- Ticketing and Case Management
- Workflow Automation
- Reporting and Analytics
- Team Collaboration
🎯 Key Differentiators
- Strong focus on real-time, in-the-moment engagement
- Omnichannel approach to communication
- Robust workflow and case management for issue resolution
Unique Value: Empowers businesses to resolve customer issues on the spot, turning potentially negative experiences into positive ones before the customer leaves.
🎯 Use Cases (4)
✅ Best For
- Improving customer satisfaction in hospitality and retail
- Increasing operational efficiency
- Reducing negative online reviews by resolving issues proactively
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that only need post-stay feedback and reputation management
🏆 Alternatives
More focused on immediate, in-stay issue resolution than platforms that concentrate on post-stay feedback and analytics.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Custom tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
🔄 Similar Tools in Guest Feedback Tools
GuestRevu
Guest feedback and online reputation management solution for the hospitality industry....
TrustYou
A guest feedback platform that helps hotels collect, analyze, and market guest feedback....
Revinate
A guest data platform that combines guest feedback, marketing, and CRM for the hospitality industry....
ReviewPro
A guest experience platform that helps hotels manage their online reputation and improve guest satis...
Medallia
Capture and analyze guest feedback across every touchpoint to improve the guest experience....
Zonka Feedback
A multi-channel guest feedback and survey platform for hotels to measure and improve guest satisfact...