CitizenLab
The all-in-one platform for community engagement.
Overview
CitizenLab provides a community engagement platform for cities and governments to facilitate citizen participation. The platform allows governments to launch projects, gather ideas, run polls and surveys, and host discussions. It uses Natural Language Processing (NLP) and AI to analyze qualitative citizen feedback, helping officials understand community needs and make data-informed decisions. It supports a wide range of participation methods, from ideation to participatory budgeting.
✨ Key Features
- Project-based engagement hubs
- Surveys, polls, and ideation tools
- Participatory budgeting
- Resource mapping
- AI-powered text analysis and reporting
- User management and CRM
🎯 Key Differentiators
- Strong focus on data analysis with NLP to make qualitative feedback actionable
- User-friendly interface for both citizens and administrators
- Emphasis on democratic and transparent decision-making processes
Unique Value: Turns unstructured community feedback into actionable insights for more inclusive and responsive governance.
🎯 Use Cases (5)
✅ Best For
- Used by over 400 local governments in more than 20 countries.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Internal employee engagement
- Purely informational websites without a feedback component
🏆 Alternatives
Provides deeper analysis of qualitative data than many competitors, moving beyond simple polls and surveys.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All plans include a dedicated success manager tier)
🔒 Compliance & Security
💰 Pricing
🔄 Similar Tools in Citizen Engagement Platforms
Granicus
Provides a platform for communications, website design, meeting management, and digital services for...
OpenGov
Provides a cloud-based ERP suite for government including budgeting, permitting, and asset managemen...
PublicInput
A unified platform for public engagement, communication, and data management for government agencies...
CivicPlus (SeeClickFix)
A citizen request management (CRM) tool that allows residents to report non-emergency issues....
Accela
A cloud-based platform for government agencies to manage civic services like licensing, permitting, ...
Zencity
Uses AI to analyze resident feedback from various sources to provide actionable insights for local g...