ConnectWise Automate
Powerful IT Automation to Improve Team Efficiency.
Overview
ConnectWise Automate is a powerful RMM platform designed for Technology Solution Providers (TSPs) to proactively monitor and manage their clients' IT infrastructure. Its strength lies in its deep automation and scripting capabilities. The alerting engine is highly customizable, allowing technicians to create detailed monitors for thousands of conditions across endpoints and networks. Alerts can trigger automated scripts for self-healing or create service tickets in ConnectWise PSA.
✨ Key Features
- Proactive Remote Monitoring
- Powerful Scripting Engine
- Customizable Alerting
- Patch Management
- Asset Discovery & Management
- Seamless integration with ConnectWise PSA
🎯 Key Differentiators
- Powerful and flexible scripting engine
- Deep customization capabilities
- Tight integration with the ConnectWise suite of products
Unique Value: Offers unparalleled power and flexibility for automating and managing complex IT environments, especially for MSPs already invested in the ConnectWise ecosystem.
🎯 Use Cases (4)
✅ Best For
- Monitoring thousands of endpoints for specific event log entries and automatically creating a ticket.
- Running automated scripts to fix common problems (e.g., restarting a service) when an alert is triggered.
- Managing complex patching and software deployment schedules based on device groups.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small IT teams without the resources to manage its complexity
- Organizations needing cloud or application performance monitoring
🏆 Alternatives
Has a steeper learning curve but offers more depth and customization than newer, more simplified RMM platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies by plan tier)
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
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