ConnectWise RMM
The new standard in IT solution management.
Overview
ConnectWise RMM is a solution designed for MSPs to monitor, secure, and maintain IT environments. It combines intelligent automation and centralized visibility with optional 24/7 expert NOC services. The platform aims to reduce noise through intelligent alerting and offers features like hands-off patch management, where the ConnectWise NOC can test, approve, and deploy patches automatically.
✨ Key Features
- Remote Monitoring and Management (RMM)
- Intelligent Alerting (IntelliMon)
- Drag-and-drop Scripting and Automation
- Integrated Remote Access
- Patch Management
- Optional 24/7 NOC Services
🎯 Key Differentiators
- Deep integration with the ConnectWise suite of products (PSA, ScreenConnect)
- IntelliMon feature for consolidating multiple alerts into a single ticket
- Integrated NOC services for monitoring, remediation, and patching
Unique Value: Provides MSPs with a unified platform that combines RMM, automation, and optional 24/7 NOC services, all tightly integrated with the broader ConnectWise business management ecosystem.
🎯 Use Cases (4)
✅ Best For
- Providing proactive IT support for multiple clients as an MSP
- Automating patch deployment across thousands of endpoints
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Internal IT teams at large enterprises
- Organizations not looking for a comprehensive RMM solution
🏆 Alternatives
ConnectWise RMM's main advantage over competitors like Kaseya or N-able is its native integration with ConnectWise PSA, creating a seamless workflow from alert to ticket to billing for many MSPs. It offers a more comprehensive business platform than standalone RMMs like NinjaOne.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premium tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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