Coveo
The AI-powered Experience Intelligence Platform.
Overview
Coveo is an AI-powered platform that helps enterprises deliver relevant and personalized digital experiences. It provides unified search, recommendations, and personalization across websites, e-commerce, service, and workplace applications. By connecting content and data from various systems, Coveo's AI models understand user intent to deliver the most relevant information in any context.
✨ Key Features
- Unified Indexing
- AI-powered Search & Relevance
- Personalized Recommendations
- GenAI Answering
- Usage Analytics
- Headless & Composable Architecture
- Pre-built connectors
🎯 Key Differentiators
- Deep integrations with enterprise platforms like Salesforce and ServiceNow
- Focus on business outcomes and ROI
- Mature and robust AI/ML models for relevance and personalization
Unique Value: Connects disparate content silos and applies AI to understand user intent, delivering highly relevant and personalized experiences that drive measurable business results.
🎯 Use Cases (4)
✅ Best For
- Increasing e-commerce conversion and average order value
- Improving customer self-service and reducing support costs
- Boosting employee productivity and knowledge discovery
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses or teams
- Simple, single-site search needs
🏆 Alternatives
Offers a more complete, business-focused solution than developer-centric tools like Algolia or Elasticsearch. Provides deeper platform integrations than newer competitors like Glean.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: NA
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