Emplifi
The leading unified customer experience (CX) platform.
Overview
Emplifi was formed through the merger of Socialbakers, a social media analytics pioneer, and Astute Solutions, a customer experience leader. The platform provides an integrated solution for managing social media marketing, including influencer marketing analytics, content management, social listening, and community management. It is designed for enterprise brands seeking a unified approach to their digital customer engagement.
✨ Key Features
- Social Media Analytics & Benchmarking
- Content Management & Publishing
- Community Management & Engagement
- Social Listening & Consumer Intelligence
- Influencer Marketing Analytics
- AI-Powered Content Insights
- Customer Care & Chatbots
- Social Commerce Tools
🎯 Key Differentiators
- Unified platform for marketing, care, and commerce.
- Strong focus on social commerce and live shopping.
- Enterprise-grade solution for large brands.
Unique Value: Helps brands create a seamless customer experience by unifying social media marketing, customer care, and commerce in a single platform.
🎯 Use Cases (4)
✅ Best For
- Recognized as a Leader in The Forrester Wave™: Social Suites, serving over 20,000 global brands.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses or individuals looking for a simple social media scheduler
- Companies that only need a standalone influencer discovery tool
🏆 Alternatives
Offers a more integrated solution for social commerce compared to traditional social media management tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: N/A
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