Five9
The Intelligent Cloud Contact Center.
Overview
Five9 is a leading provider of cloud contact center software. Its platform includes a suite of AI-powered tools designed to enhance both self-service and agent-assisted interactions. Five9's Intelligent Virtual Agents (IVAs) can handle routine customer inquiries, while AI-powered features like Agent Assist and AI Summaries help human agents be more effective. The platform is designed to be an all-in-one solution for inbound, outbound, and blended contact centers.
✨ Key Features
- Intelligent Virtual Agents (IVAs) for self-service
- Agent Assist for real-time guidance and coaching
- AI Summaries for automated call notes
- Voice, chat, email, and social media support
- Predictive dialer for outbound campaigns
- Workflow automation
- Performance dashboards and analytics
🎯 Key Differentiators
- Strong focus on AI and automation
- Reliable and scalable cloud platform
- Comprehensive suite of features for both inbound and outbound contact centers
Unique Value: An intelligent cloud contact center that leverages AI to automate customer interactions, empower agents, and deliver better business outcomes.
🎯 Use Cases (5)
✅ Best For
- Reducing agent workload and operational costs with IVAs
- Improving agent performance and consistency with Agent Assist
- Saving agent time and improving accuracy with AI Summaries
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses with very basic needs may find the platform to be more feature-rich and expensive than necessary.
🏆 Alternatives
Offers a more comprehensive and AI-driven solution compared to some of the more basic cloud contact center providers.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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