Freshworks Customer Success (Natero)
Proactive customer success, simplified.
Overview
Originally Natero, Freshworks Customer Success helps B2B SaaS companies maximize customer lifetime value. The platform provides a data-driven approach to managing customer success, with features for health scoring, workflow automation, and operational analytics, all integrated within the broader Freshworks suite of business software.
✨ Key Features
- Data-Driven Health Scoring
- Automated Workflows
- Customer 360 View
- Operationalized Analytics
- Task and Communication Management
- Integration with Freshworks Suite
🎯 Key Differentiators
- Strong focus on data and predictive analytics
- Native integration with the Freshworks ecosystem (CRM, Support)
- Designed to help operationalize and scale CS teams
Unique Value: Empowers customer success teams with predictive insights and automation, helping them to scale operations and proactively manage customers within a unified business software ecosystem.
🎯 Use Cases (4)
✅ Best For
- Using predictive analytics to identify at-risk customers
- Automating CSM tasks based on customer lifecycle stages
- Creating a unified customer view for teams using the Freshworks suite
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies not invested in the Freshworks ecosystem
- Teams looking for a very simple, non-analytical tool
🏆 Alternatives
Offers a significant advantage for companies already using Freshworks products, providing a seamless, integrated experience between sales, support, and success.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All tier)
🔒 Compliance & Security
💰 Pricing
✓ 21-day free trial
Free tier: N/A
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