Glassbox
The single source of truth for digital experience.
Overview
Glassbox is a digital experience analytics platform that helps enterprises understand and optimize their web and mobile app experiences. It provides a comprehensive view of the customer journey by capturing, recording, and analyzing every session in real-time. The platform is designed to provide a single source of truth for digital teams, ensuring compliance and data privacy.
✨ Key Features
- Session Replay and Analysis
- Customer Journey Mapping
- Real-time Alerting
- Struggle and Anomaly Detection
- Performance Analytics
- Mobile App Analytics
🎯 Key Differentiators
- Strong focus on enterprise-grade security, privacy, and compliance.
- Real-time data processing and alerting capabilities.
- Unified platform for both web and native mobile applications.
Unique Value: Provides a single, secure source of truth for understanding the digital customer experience, enabling enterprises to resolve issues faster, improve conversions, and ensure compliance.
🎯 Use Cases (5)
✅ Best For
- Analyzing user journeys to identify friction and improve digital self-service.
- Using session replays to resolve customer disputes and support compliance audits.
- Detecting and prioritizing issues based on their impact on conversion and customer struggle.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Startups and small businesses due to its enterprise focus and pricing.
- Teams looking for a simple tool for basic analytics.
🏆 Alternatives
Often chosen over competitors for its stringent security and compliance features, making it a strong choice for financial services and healthcare industries.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
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