Helpjuice
The leading knowledge base software for growing teams.
Overview
Helpjuice is a knowledge base platform that helps companies create comprehensive, easy-to-use support documentation. It is designed to scale, offering powerful authoring tools, in-depth analytics, and extensive customization options. Teams use Helpjuice to reduce support tickets by empowering customers with self-service options, and to centralize internal knowledge for employees.
✨ Key Features
- Powerful search with typo tolerance
- In-depth analytics on search queries and article performance
- Simultaneous multi-author editing
- Content organization with categories and tags
- Full customization of templates (HTML/CSS)
- Access control and permissions
- Multi-language support
🎯 Key Differentiators
- Deep analytics on user search behavior and content effectiveness
- High degree of customization and branding control
- Focus on ease of use for both authors and end-users
Unique Value: Enables businesses to significantly cut support costs and improve customer satisfaction by providing a highly effective, customizable, and analytics-rich self-service knowledge base.
🎯 Use Cases (4)
✅ Best For
- Building a highly customized, public-facing support portal for a SaaS product
- Creating an internal knowledge base with detailed analytics to see what information employees are searching for
💡 Check With Vendor
Verify these considerations match your specific requirements:
- MSP asset and password management
- Simple, collaborative note-taking
🏆 Alternatives
Offers more powerful analytics and customization options than many competitors, focusing purely on being the best knowledge base possible.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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