HubSpot Conversation Intelligence
Coach your team and close more deals.
Overview
HubSpot's Conversation Intelligence (CI) is a feature set within the Sales Hub Enterprise plan. It allows teams to automatically record, transcribe, and analyze calls made through HubSpot. Managers can review calls, leave comments for coaching, and search transcripts for keywords. It's designed to provide coaching and deal insights natively within the HubSpot CRM platform.
✨ Key Features
- Call Recording & Transcription
- AI-Powered Insights
- Speaker Identification
- Searchable Transcripts
- Commenting & Coaching
🎯 Key Differentiators
- Native integration within the HubSpot CRM platform
- Included as part of the broader Sales Hub Enterprise package
- Simplicity and ease of use for existing HubSpot customers
Unique Value: Brings call coaching and analysis directly into your CRM, providing a single source of truth for customer interactions and sales performance.
🎯 Use Cases (4)
✅ Best For
- Providing coaching feedback directly on call timelines
- Building a library of best-practice calls within HubSpot
- Improving sales process adherence for HubSpot users
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies not using HubSpot CRM
- Teams requiring advanced, standalone revenue intelligence features
🏆 Alternatives
Offers convenience and a unified data model for HubSpot users, but may lack the advanced analytical depth and real-time features of specialized, standalone platforms like Gong or Balto.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Sales Hub Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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