Incident IQ
The Service Management Platform for K-12.
Overview
Incident IQ is a service management platform built specifically for the needs of K-12 school districts. While it started with a focus on IT help ticketing and asset management for 1:1 device programs, it has expanded to include a robust facilities maintenance module. The platform's key strength is its deep integration with K-12 school data systems (SIS) and its unified workflow for handling all types of support requests, whether for a broken Chromebook, a leaky faucet, or an HR inquiry.
✨ Key Features
- Help Desk Ticketing (IT & Facilities)
- Asset Management (IT & Facilities)
- Preventive Maintenance Scheduling
- Facility & Room Booking
- Deep SIS Integration
- Mobile Apps for Technicians and End-users
🎯 Key Differentiators
- Exclusively built for the K-12 market.
- Unified platform for IT, facilities, and other operational workflows.
- Deep, pre-built integrations with K-12 specific software (SIS, MDM, etc.).
Unique Value: Incident IQ provides a single, K-12 native platform where teachers and staff can get support for anything, and where districts can manage all their operational workflows and assets in one place.
🎯 Use Cases (3)
✅ Best For
- Providing a unified service desk for all K-12 operational workflows.
- Streamlining maintenance tasks and preventive maintenance planning.
- Integrating asset data with help ticketing for a complete service history.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Higher education institutions.
- Organizations that only need facility management without the IT help desk component.
- Users requiring advanced capital planning or building automation integrations.
🏆 Alternatives
Unlike generic IT service desks, it's built for education workflows out of the box. Compared to facilities-only systems, it offers a unified solution that includes the critical IT asset management component essential for modern school districts.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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