OneDesk
HelpDesk, Project Management & PSA Software.
Overview
OneDesk is an all-in-one software solution that integrates help desk functions, project management, and professional services automation into a single application. It is designed to facilitate collaboration between teams and their clients, managing tickets, tasks, and customer billing in one place. OneDesk also includes customer-facing applications like a client portal, live chat, and webforms to enhance customer engagement and support.
✨ Key Features
- Help Desk & Ticketing System
- Project Management (Tasks, Gantt Charts, Kanban)
- Professional Services Automation (PSA)
- Time Tracking & Timesheets
- Billing & Invoicing
- Client Portal & Knowledge Base
- Live Chat
- Workflow Automations
🎯 Key Differentiators
- True all-in-one platform combining help desk and project management
- Flexible automation engine
- Integrated customer-facing applications (portal, chat)
- Available as a cloud or on-premise solution
Unique Value: OneDesk eliminates the need for separate help desk and project management tools by providing a single, integrated platform to manage tickets, tasks, and customer billing.
🎯 Use Cases (4)
✅ Best For
- Unified ticket and task management
- Client project delivery with integrated support
- Automated billing for billable hours on tickets and tasks
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Teams needing a very simple, single-function application
- Organizations that require deep, native RMM integrations
- Companies looking for a free or very low-cost solution
🏆 Alternatives
Unlike competitors that may focus on either help desk or project management, OneDesk offers a truly combined solution, which can simplify workflows and reduce costs for businesses that need both.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
📊 Market Info
Customers: NA
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