OpenText

The Information Company.

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Overview

OpenText provides a comprehensive suite of information management solutions for the insurance industry. Their offerings help insurers to manage content, automate processes, and improve customer communications, from underwriting to claims.

✨ Key Features

  • Enterprise content management (ECM)
  • Business process management (BPM)
  • Customer communications management (CCM)
  • Data capture and recognition (OCR/ICR)
  • eDiscovery and legal hold
  • Analytics and reporting

🎯 Key Differentiators

  • Comprehensive information management platform
  • Deep integration with leading core insurance systems
  • Strong focus on compliance and security

Unique Value: Helps insurers to gain control over their information, automate processes, and deliver better customer experiences.

🎯 Use Cases (4)

Claims content management Underwriting process automation Policyholder communications Regulatory compliance and records management

✅ Best For

  • Digitizing and managing claims documents
  • Automating the underwriting new business process
  • Generating personalized and compliant policyholder communications

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Insurers looking for a standalone fraud detection point solution

🏆 Alternatives

Hyland IBM Box

Offers a more comprehensive and integrated suite of information management solutions compared to point products.

💻 Platforms

Web API Desktop

🔌 Integrations

Major core systems (Guidewire, Duck Creek), ERPs, and other enterprise applications

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Varies by product tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ FedRAMP ✓ SOC 2 Type II ✓ ISO 27001

💰 Pricing

Contact for pricing

Free tier: NA

📊 Market Info

Customers: NA

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