Rock Solid
The all-in-one platform for citizen engagement and service delivery.
Overview
Rock Solid (which acquired CitySourced) provides a comprehensive citizen relationship management (CRM) platform for local government. It offers multiple channels for citizens to submit service requests, including a mobile app (OneLink), a web portal, and tools for call takers. The platform is designed to streamline workflows and provide a 360-degree view of citizen interactions.
✨ Key Features
- Mobile App (OneLink)
- 311 Call Taker Module
- Web and Chat Portals
- Workflow Automation
- GIS Integration
- Reporting and Dashboards
🎯 Key Differentiators
- Focus on an 'all-in-one' platform approach
- Strong capabilities for 311 call centers
- Acquisition of CitySourced brought strong mobile expertise
Unique Value: Delivers a unified platform that manages citizen interactions across all channels—mobile, web, phone, and chat—providing a seamless experience for both residents and staff.
🎯 Use Cases (4)
✅ Best For
- Providing an omnichannel experience for citizen service requests.
- Integrating citizen-facing apps with back-end work order systems.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- State or federal agencies with needs beyond municipal service requests.
🏆 Alternatives
Provides a more robust solution for phone-based 311 centers compared to some mobile-only competitors.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
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