ServiceChannel
The #1 Facilities Management Platform.
Overview
ServiceChannel provides a cloud-based facilities management platform that helps multi-site retail, restaurant, and other distributed businesses manage their facilities and maintenance operations. The platform connects businesses with a network of commercial contractors, automates the work order process from dispatch to payment, and provides data and analytics to optimize spending and performance.
✨ Key Features
- Work Order Management
- Contractor Sourcing & Management
- Asset Management
- Preventive Maintenance Scheduling
- Invoice Management & Payments
- Analytics & Business Intelligence
- Refrigerant & Asset Tracking
🎯 Key Differentiators
- Large, curated marketplace of vetted service providers
- End-to-end workflow from work order to invoice and payment
- Strong data analytics on spend and provider performance
Unique Value: Provides a single source of truth for managing all aspects of facilities maintenance across a distributed enterprise, delivering visibility, control, and efficiency by connecting clients to a vast network of contractors.
🎯 Use Cases (5)
✅ Best For
- Managing repair and maintenance across hundreds or thousands of retail locations.
- Sourcing, credentialing, and paying third-party service providers.
- Analyzing maintenance spend and contractor performance to identify cost savings.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Single-site businesses
- Companies that primarily use in-house maintenance staff
- Industrial or manufacturing maintenance
🏆 Alternatives
Offers a more comprehensive contractor marketplace and more advanced analytics on provider performance and spend compared to competitors.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
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