ServiceNow Field Service Management
Connect field service with the rest of the business.
Overview
ServiceNow Field Service Management extends the capabilities of ServiceNow Customer Service Management and IT Service Management into the field. It helps organizations manage work tasks performed on location, connecting field agents with the information and assets they need to complete jobs efficiently. The platform automates the entire field service lifecycle on a single cloud platform.
✨ Key Features
- Work Order & Task Management
- Automated Scheduling & Dispatch
- Mobile Agent App with Offline Mode
- Asset & Parts Management
- Contractor Management
- Real-time Geolocation Tracking
🎯 Use Cases (4)
✅ Best For
- Dispatching IT technicians to repair hardware at remote offices
- Managing maintenance tasks for medical devices in a hospital
- Coordinating third-party contractors for equipment installations
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses with very simple dispatch needs
- Companies not already invested in the ServiceNow ecosystem
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
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