Catalis Request311
Seamless Public Request Management.
Overview
Catalis Request311 is a solution designed to help municipalities modernize their public service delivery. It provides tools for staff to manage, track, and respond to service requests, while offering citizens a branded mobile app and web portal for submitting issues and receiving real-time updates. The system emphasizes efficiency, transparency, and automation.
✨ Key Features
- Branded Mobile App
- Issue Map View
- Customizable Request Views
- Workflow Automation
- Knowledge Base
- Bulk Request Editing
🎯 Key Differentiators
- Part of the broader Catalis suite of government solutions (payments, tax, etc.)
- Focus on providing a highly customizable, branded mobile app experience
- Strong workflow and automation tools for staff
Unique Value: Offers a modern and efficient 311/CRM system that enhances citizen communication through a branded mobile app, while streamlining back-office operations with powerful automation.
🎯 Use Cases (4)
✅ Best For
- Managing public requests for small to large municipalities.
- Providing a branded mobile app for citizen engagement.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Complex internal case management for federal agencies.
🏆 Alternatives
Can provide a more integrated experience for municipalities already using other Catalis products for payments or tax.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (All tier)
🔒 Compliance & Security
💰 Pricing
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