Gladly
The customer service platform that puts people at the center.
Overview
Gladly is a customer service platform that is designed to be radically personal. It takes a unique, people-centric approach by organizing all customer interactions into a single, lifelong conversation timeline, rather than a series of tickets or cases. This allows agents to see the full history of a customer's interactions, regardless of whether they reached out by phone, email, chat, or social media. Gladly is built for businesses that want to build strong, lasting relationships with their customers.
✨ Key Features
- People-centric, Lifelong Conversation Timeline
- Unified Omnichannel Communications
- Natively built-in Voice, IVR, and SMS
- Proactive Conversation Suggestions
- Task Management and Collaboration
- Real-time Reporting and Analytics
🎯 Key Differentiators
- Unique, people-centric approach with a lifelong conversation timeline
- Natively built-in voice and other channels (no third-party add-ons)
- Focus on creating personal and empathetic customer relationships
Unique Value: Gladly helps businesses build lasting customer loyalty by putting people at the center of every conversation.
🎯 Use Cases (4)
✅ Best For
- Increasing customer satisfaction by providing more personal and context-aware support
- Improving agent efficiency by eliminating the need to switch between different systems
- Driving repeat business and customer loyalty
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that prefer a traditional, ticket-based support model
- Companies looking for a low-cost, basic help desk solution
🏆 Alternatives
Gladly's people-centric model, which focuses on a single conversation timeline per customer, is a fundamental departure from the ticket-based approach of most help desk and contact center solutions. This allows for a more personal and seamless customer experience.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
🔄 Similar Tools in Contact Center Software
Five9
Cloud-based contact center software that provides a suite of tools for inbound, outbound, and blende...
Genesys Cloud CX
An all-in-one cloud contact center solution for orchestrating personalized customer and employee exp...
Talkdesk
A cloud-native contact center platform that leverages AI and automation to improve customer satisfac...
NICE CXone
A unified cloud customer experience platform that helps businesses manage and analyze customer inter...
RingCentral Contact Center
A cloud-based omnichannel contact center solution that integrates with RingCentral's unified communi...
Amazon Connect
A highly scalable and customizable cloud contact center service from Amazon Web Services (AWS)....