Hiver
The world's first helpdesk built for Google Workspace.
Overview
Hiver is a unique customer service platform that transforms Gmail into a powerful helpdesk. It allows teams to manage shared inboxes (like support@ or info@) right from their existing Gmail interface. With Hiver, teams can assign emails to owners, track their status, and collaborate using internal notes, without ever leaving their inbox. It's designed for businesses that use Google Workspace and want a simple, intuitive way to handle customer emails.
✨ Key Features
- Shared Inbox Management in Gmail
- Email Assignment & Status Tracking
- Collision Alerts
- Email Templates
- Analytics & Reporting
- Automations & Rules
🎯 Key Differentiators
- Native integration within the Gmail interface
- Ease of use and minimal learning curve
- Strong focus on email-based support and collaboration
Unique Value: Turns Gmail into a powerful, collaborative helpdesk, allowing teams to provide great customer service from an interface they already know and love.
🎯 Use Cases (4)
✅ Best For
- Businesses heavily reliant on Google Workspace
- Teams looking for a simple alternative to a full-featured helpdesk
- Companies that want to manage support without learning a new tool
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies that do not use Google Workspace
- Businesses needing true omnichannel support (phone, social)
🏆 Alternatives
Offers a much more intuitive and integrated experience for Google Workspace users compared to standalone helpdesks that require switching between applications.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Elite tier)
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
Free tier: N/A
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