Sprinklr Service
The world's only Unified-CXM platform.
Overview
Sprinklr Service is a comprehensive customer service solution that helps businesses to manage customer interactions across more than 30 digital and traditional channels. It is a key component of Sprinklr's Unified-CXM platform, which brings together marketing, advertising, research, care, and engagement into a single, AI-powered solution. This unified approach allows businesses to have a complete view of the customer and to deliver consistent and personalized experiences at every touchpoint. Sprinklr Service leverages AI to automate workflows, provide agent assistance, and generate valuable insights from customer conversations.
✨ Key Features
- Unified Customer Experience Management (Unified-CXM)
- Omnichannel Engagement (30+ channels)
- AI-powered Agent Assist and Self-service
- Conversational AI and Chatbots
- Advanced Listening and Analytics
- Unified Customer Profile
🎯 Key Differentiators
- Unified-CXM platform that breaks down silos between departments
- Strongest capabilities for managing social media and digital channels
- Powerful AI and analytics engine
Unique Value: Sprinklr provides the world's only Unified-CXM platform, enabling enterprises to create more human experiences at every touchpoint.
🎯 Use Cases (4)
✅ Best For
- Managing high volumes of customer interactions across social media and messaging channels
- Gaining a unified view of the customer across all departments
- Using AI to improve agent productivity and customer satisfaction
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that only need a traditional, voice-only contact center
- Small companies with limited needs and budgets
🏆 Alternatives
Sprinklr's unified platform approach, which combines customer service with marketing, research, and engagement, provides a more holistic view of the customer than point solutions that only focus on one aspect of the customer experience.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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