Zencity
The Platform for Community Trust
Overview
Zencity is a community input and analytics platform built for local government. It gathers and analyzes data from a wide array of sources, including social media, news outlets, and official government channels, as well as through community surveys. By using AI and natural language processing, Zencity helps government leaders understand the needs and concerns of their residents in real-time, measure performance, and make data-driven decisions that build community trust.
✨ Key Features
- Community-wide feedback analysis from public sources
- AI-driven sentiment analysis
- Statistically-valid community surveys
- Performance dashboards for key initiatives
- Real-time alerts on emerging issues
- Reporting and data visualization
🎯 Key Differentiators
- Aggregates both organic feedback (social media, news) and solicited feedback (surveys)
- Advanced AI and sentiment analysis to distill insights from large volumes of text
- Focus on providing a holistic view of community sentiment
Unique Value: Provides government leaders with a comprehensive, data-backed understanding of their community's needs and concerns.
🎯 Use Cases (5)
✅ Best For
- Used by over 350 government agencies, from large cities to small towns.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Managing individual service requests (311)
- Hosting public meetings or participatory budgeting
🏆 Alternatives
Goes beyond traditional survey tools by incorporating real-time, organic feedback from across the community.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (All plans include a dedicated expert tier)
🔒 Compliance & Security
💰 Pricing
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